Contact Us

Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with an online casino you've come across? This page explains the best way to reach the Casino Sites team and what we can (and can't) help with.

How to contact our team

The quickest way to reach us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the name of the casino, a link if relevant, and a clear description of the issue — so we can look into it properly.

What we can help with

• Corrections or updates to a casino review, bonus offer, or editorial rating
• Questions about how we assess and rank US online casino sites
• Reports of broken links, outdated information, or technical issues on the site
• General feedback on our content, comparisons, or site structure
• Suggestions for casinos or topics you'd like to see covered

What we can't help with

Casino Sites is an independent comparison and review site — we don't operate any of the casinos listed here, and we can't process deposits, withdrawals, account verification, or disputes on a player's behalf. If you're having a problem with an operator such as Raging Bull, Uptown Aces, Slots of Vegas, Ignition, or any other site we cover, the fastest route is always the casino's own customer support team, usually reachable through live chat or email from within your account.

If a dispute can't be resolved directly with the operator, check whether the casino is licensed and, if so, whether that licensing body offers a player complaints process. A valid, visible licence is one of the things worth checking before you ever sign up — it's a sign there's oversight to fall back on if something goes wrong.

If you're concerned about your gambling

If you or someone close to you is struggling with gambling, that's more urgent than a general enquiry to us, and we'd rather point you somewhere that can actually help straight away. Most licensed operators offer built-in tools such as deposit limits, time-out periods, and self-exclusion, usually found in the account or "responsible gambling" settings. Many US states also run their own problem gambling helplines and support services, and national self-exclusion programmes exist for players who want to step away from multiple sites at once. We've put together more detail on setting limits, recognising warning signs, and where to find support on our Responsible Gambling page — it's worth a read whether you're asking for yourself or someone else.

Questions about a specific review or ranking

Our rankings and ratings are based on published information from each operator — things like the headline bonus, its stated terms, the range of games on offer, and general reputation. We don't accept payment in exchange for a higher position, and any commission we may earn from a reader signing up through our links plays no part in how casinos are ranked or reviewed. If you think we've got a detail wrong — a bonus percentage, a wagering condition, a payment method — tell us and we'll check it against the operator's current terms and correct it if needed.

Before you get in touch about site policies

For questions about how we handle data, cookies, or the legal terms of using this site, it's worth checking our Terms and Conditions first, since that covers most of the common queries. If you'd like to know more about who runs Casino Sites and how we approach our reviews, that's covered on our About Us page.

A quick note on eligibility and legal gambling

Casino Sites is a comparison and information resource, not a gambling operator. Online casino availability in the US depends on your state's laws, and players are generally expected to be at least 21 years old, physically located within a state that permits online real-money gambling, and in some cases a legal resident of that state. Nothing on this site is an invitation to gamble where it isn't legal, and we'd encourage anyone contacting us with a question about legality in their state to also check directly with their state gaming authority.

Whatever the reason you're reaching out — a correction, a question, or feedback on your experience with a casino we've reviewed — we do read every message, and your input genuinely helps us keep the site accurate and useful for other readers.